Eventos de interação (interaction.*)

Registros da timeline de contato com o cliente (ligações, e-mails, notas). data é a interação completa com person, user (quem registrou) e charge resumidos.

Valores de interactionType: call · email · whatsapp · meeting · note. direction: inbound · outbound. outcome: promise_to_pay · negotiation · dispute · no_contact · callback_requested · payment_confirmed.

interaction.created

Dispara quando uma interação é registrada na timeline.

{
  "event": "interaction.created",
  "timestamp": "2026-07-23T12:00:00.000Z",
  "organizationId": "0f7a3c1e-2b4d-4e6f-8a9b-1c2d3e4f5a6b",
  "data": {
    "id": "0b2d4f6a-8c1e-4a3c-9e5f-7a9b1d3f5c7e",
    "publicId": "e1f2a3b4-c5d6-4e7f-8091-021324354657",
    "organizationId": "0f7a3c1e-2b4d-4e6f-8a9b-1c2d3e4f5a6b",
    "workspaceId": null,
    "companyId": null,
    "businessUnitId": null,
    "personId": "7c1e9f2a-3b4d-4c5e-8f6a-1b2c3d4e5f60",
    "chargeId": "4a2b6c8d-1e3f-4a5b-9c7d-2e4f6a8b0c1d",
    "userId": "3e5a7c9b-2d4f-4a6c-8e0b-7f9d1b3e5a7c",
    "interactionType": "call",
    "direction": "outbound",
    "summary": "Cliente prometeu pagar até sexta-feira.",
    "outcome": "promise_to_pay",
    "promiseDate": "2026-07-25T00:00:00.000Z",
    "promisedAmount": "1500.00",
    "contactedAt": "2026-07-23T11:40:00.000Z",
    "durationSeconds": 320,
    "metadata": null,
    "externalId": null,
    "customData": null,
    "tags": [],
    "deletedAt": null,
    "createdAt": "2026-07-23T12:00:00.000Z",
    "updatedAt": "2026-07-23T12:00:00.000Z",
    "person": {
      "id": "7c1e9f2a-3b4d-4c5e-8f6a-1b2c3d4e5f60",
      "name": "Padaria Pão Quente Ltda",
      "documentNumber": "12345678000190"
    },
    "user": {
      "id": "3e5a7c9b-2d4f-4a6c-8e0b-7f9d1b3e5a7c",
      "name": "Ana Souza",
      "email": "ana@empresa.com.br",
      "avatarUrl": null
    },
    "charge": {
      "id": "4a2b6c8d-1e3f-4a5b-9c7d-2e4f6a8b0c1d",
      "documentNumber": "NF-2026-0451",
      "originalAmount": "1500.00",
      "dueDate": "2026-07-31T00:00:00.000Z",
      "status": "overdue"
    }
  }
}

user é null em interações registradas automaticamente (ex.: nota criada por um webhook de pagamento falho).