How it works
A collection rule is a sequence of steps anchored to the charge's due date: a reminder 3 days before, a notice on the day, a firm email 5 days after, an agreement offer at 15 days, and so on. You design the sequence once and the engine runs it for every charge, every day, without anyone having to remember anything.
Steps and channels
Each step of the collection rule answers three questions: when to fire (trigger), what to do (action) and through which channel to speak (channels). This page details the options for each.
Contact compliance
This is the product's central guarantee depending on the state, it is a legal violation.
Templates and variables
Templates are the messages that collection rule steps send. Each template belongs to a channel (email, SMS, WhatsApp, voice), has a category, a tone and a body with variables that the engine replaces with the charge's real data at send time.
Negotiation campaigns
A negotiation campaign is a reusable discount that the debtor portal offers automatically — without an operator having to create proposal after proposal. You define the discount, the maximum number of installments and, optionally, the overdue-days range in which the campaign applies; the portal does the rest.
Versions and publishing
Collection rules change: you tweak a text, add a step, change an offset. What cannot change is the plan of those already mid-flow — nor your ability to prove, months later, exactly which sequence was in force when that debtor was contacted. That is what versions are for.