Subscribed plan
What your organization subscribed to with Kobana decides what it can do in Dunning. Without an active plan you can browse and register freely — customers, charges, collection rules, templates, integrations — and only the actions that actually reach the debtor wait for the subscription.
The "Subscribe to the system" bar​
While there is no plan, a yellow bar stays fixed at the top of every screen: "You don't have a plan yet. Subscribe to the system to use all features." The Subscribe to the system button opens Kobana's subscription page in a new tab. The bar cannot be dismissed: it goes away on its own once the plan is active.
What needs a plan​
| Action | Where |
|---|---|
| Send a collection notification to the debtor | Charges → Send notification |
| Resend a notification | Notifications → Resend |
| Activate a collection rule | Rule → Activate Rule / Rule Active switch (creating or editing an inactive rule is free) |
| Launch a negotiation campaign | Campaigns → New campaign |
| Request a negativation or a protest | API and MCP |
Without a plan these buttons keep their normal look — clicking opens the Subscribe to the system dialog instead of running the action. Through the API, the same operations answer 403 with the code ENTITLEMENT_REQUIRED.
What stays free​
- Registering and editing customers, charges, collection rules, templates and integrations.
- Deactivating a rule, removing a negativation and cancelling a protest — undoing a restriction on a debtor never depends on the subscription.
- Following the status of negativations and protests already filed.
When the plan is recognized​
Dunning checks your subscription in Kobana's billing every night and on every login. Just subscribed? Sign out and back in for the bar to go away.