Self-service
The debtor portal is where customers resolve their own pending debts: view what they owe, pay by boleto or Pix, simulate an installment plan and close an agreement — without talking to anyone on your team, at any hour.
Security
The portal exposes debt data on the open internet — in the link-based access, without even a login — so every layer of protection matters. This page documents the security model of the link-based access for you to answer audits and customer questions precisely. The persistent account (email and password) has its own protections, described on its page.
Debtor account
Beyond the quick access by link, the portal offers a persistent account: the debtor creates a login with email and password and comes back whenever they want — at /conta — to track debts, agreements, history and profile over time, without depending on a new link each time.
White-label
The debtor should negotiate with your brand — not with a generic collection system. A charge that arrives with the creditor's identity carries more legitimacy, raises less suspicion ("is this a scam?") and converts better.