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Collection Flow

Collection Flow is Kobana's collection rule engine: a platform for recovering overdue receivables with multichannel rules (email, SMS, and WhatsApp), built-in contact compliance, agreements, disputes, and an evidentiary audit trail.

Use the sidebar menu to browse the documentation, start with Getting Started — or, if you are about to launch a collection operation now, follow the full journey in the Guides: from the product in 5 minutes to the go-live checklist.

What you will find here​

  • Portfolio — customers, classifications, import and export.
  • Charges — lifecycle, amounts, settlement on payment.
  • Collection Rule — multichannel steps, legal contact windows, templates.
  • Agreements, Disputes, Credit Bureau Registration, and Protest — from first contact to resolution.
  • Debtor Portal — secure, white-label self-service.
  • Developers — API, webhooks, idempotency, and Postman.